OmniChat - Chat Đa Kênh

OmniChat helps businesses consolidate customer messages from Zalo, Facebook Messenger, Telegram, and other channels into a single inbox. Respond to customers directly on your phone, ensuring no messages are missed, no matter where you are.

MAIN FEATURES
• Unified inbox: View and reply to messages from multiple channels on one screen.

• Instant push notifications: Know immediately when a customer messages; the number of unread messages is displayed on the app icon.

• Assign responsibilities: Assign conversations to the appropriate staff member and track who is assisting which customer.

• Conversation management: Change status, categorize customers, and add labels for quick retrieval.

• Customer profiles: Save chat history and information for each customer.

• Send photos and files, view customer-sent stickers, and click directly on links within conversations.

• Invite customers to rate service quality with a simple link.

• Quick reports: Track the number of conversations, pending messages, and team performance.

• Manage staff and assign roles/permissions.

SUITABLE FOR
Stores, online shops, spas, clinics, service companies, agencies, and any business that receives customer messages through multiple channels.

GETTING STARTED
Register an account and connect channels on omnichat.vn, then log in to the application with the same account to provide customer service anytime, anywhere.

Need support? Contact us via omnichat.vn.