Istijaba

About Istijaba

Istijaba App — Because Every Second Counts

The official app of the Ministry of Emergency and Disaster Management in the Syrian Arab Republic. In an emergency, every second counts; Istijaba connects you directly with emergency teams, enabling you to report incidents quickly, track your reports, and receive alerts and educational content designed to raise awareness and help ensure your safety and the safety of those around you.

■ Reporting Emergencies
• Quick Report: Instantly send your location for urgent assistance
• New Report: Select the appropriate service type and send precise details to response teams
• Track active reports and monitor the status of each report step-by-step
• Rate the response experience to help us improve the service

■ Communication and Response
• Emergency calls routed to the nearest operations center based on your location
• Share your location with emergency teams to expedite the response

■ Service Centers
• Locate nearby response centers on the map
• View details, distance, and directions

■ Awareness and Alerts
• Important news and alerts regarding safety and emergencies
• Awareness videos and articles
• Customizable notification settings (emergency alerts, weather, and awareness content)

■ Your Account and Information
• Create a personal account and verify via phone number
• Medical ID: Blood type, medications, allergies, and health conditions—for use by response teams when needed
• Favorites, language, and profile settings

■ Complaints and Suggestions
• Submit and track complaints, inquiries, and suggestions

■ Supported Languages
• Arabic
• English
• Kurdish

Istijaba — Because every second counts.
Part of the Ministry of Emergency and Disaster Management’s digital transformation efforts to serve citizens and protect the community.