Critical

Critical is a management tool designed for tracking, handling, and coordinating critical requests for equipment, spare parts, and materials.

The app provides a complete overview of assigned and incoming cases, enabling rapid response times, clear communication, and real-time status tracking.

Key Features:

• Case Overview: Access detailed views of incoming and active cases, including requester details, target assets, and criticality levels.

• Real-time Status Tracking: Update and track workflow statuses (New, Awaiting response, Verifying, Confirmed, Completed, Canceled).

• In-App Communication: Read and submit comments directly on the case thread for transparent collaboration between buyers and sellers.

• Assignee Management: View and track assigned handlers on both buyer and supplier sides.

• Push Notifications: Receive immediate alerts when a case is updated, commented on, or changes status.

Access & Security:

Access requires an enterprise login and is restricted to authorized users within participating energy and offshore organizations.