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About GoOut Scanner

You do not need a special scanner to check GoOut tickets right at the gate. With our new app, GoOut Scanner, all you need is a smartphone or a tablet. Just download the app to your device and you can start right away.

To download and use the app, your device has to have a camera with autofocus, a working Internet connection (Wi-Fi or data plan), and an Android OS (version 4.2 or higher).

Camera
The app allows you to scan both QR codes and barcodes. To scan tickets, just point your camera at the code. If you need to focus manually, tap on your screen. If there is a problem scanning the ticket, try zooming it in or out, or re-focusing manually.

Search Bar
You can also search for tickets manually using the Search Bar (the Magnifying Glass icon). Use this function in case something goes wrong – the customer lost their paper ticket, their phone battery has died, or there is a problem scanning the ticket (broken phone screen, dirty paper, etc.).

Settings
The Three Dots icon will show you additional settings details. You can update the Tickets Database, as well as download this handbook to your device.

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Frequently Asked Questions(FAQ)

What do I need to check GoOut tickets with the GoOut Scanner app?

All you need is a smartphone or tablet with a camera with autofocus, a working Internet connection, and Android OS version 4.2 or higher.

What can I scan with the GoOut Scanner app?

You can scan both QR codes and barcodes with the app.

How do I scan tickets with the app?

Just point your camera at the code and the app will scan it. If needed, you can manually focus by tapping on the screen.

What should I do if there is a problem scanning the ticket?

You can try zooming in or out, or manually re-focus the camera. If scanning still doesn't work, you can use the Search Bar function or contact customer support.

How can I manually search for tickets?

You can use the Search Bar, which is represented by the Magnifying Glass icon, to manually search for tickets. This is useful if the customer has lost their paper ticket, their phone battery has died, or there is a problem scanning the ticket.

Are there additional settings in the app?

Yes, you can access additional settings by clicking on the Three Dots icon. This allows you to update the Tickets Database and download the user handbook to your device.