Meine AO - ALTE OLDENBURGER

With the "My AO" app, ALTE OLDENBURGER customers can submit their invoices and certain contract documents, receive service statements digitally, and have access to a comprehensive health portal*.

In addition, our fully insured and supplementary health insurance customers can access our healthcare partner TeleClinic (online doctor's visit**) via the app.

What features does "My AO" have?

Submissions
- Easily submit invoices, prescriptions, or contract documents, such as notifications of contract changes (we generally require the original of foreign invoices sent by mail).
- How it works: Take a photo of the receipt or insert a PDF and submit it.

eHealth
- Assistance with the technical and personal requirements for using the separate "AO eHealth" app.
- Once all necessary requirements have been met, you will automatically be redirected to the "AO eHealth" app, where you can use the digital applications (e-prescriptions and online check-in).

Postbox
- Receive service invoices digitally in the app
- Receive email notifications about new invoices in the Postbox

Profile
- Report changes such as last name, address, bank details, or email address
- View your health insurance number (KVNR)
- Activate or deactivate the Postbox feature

Health Portal*
- Simple, fast, and concise – useful information about health, medicine, and illness
*A service from NetDoktor

Online Doctor's Visit**
- Conduct a simple online doctor's visit 7 days a week, 365 days a year. According to generally accepted professional standards, personal medical contact is not required.
- You can speak to a doctor directly or via video call at a convenient time.
- Receive prescriptions via the app and have them redeemed or delivered directly at a partner pharmacy.

**A service from TeleClinic. The doctor treating the patient via TeleClinic decides whether, depending on the illness, a digital doctor's visit is medically justifiable or whether a personal doctor's visit and, if necessary, further on-site assessment are necessary. ALTE OLDENBURGER Krankenversicherung AG reimburses all patients with full health insurance and supplementary health insurance for the costs of the online doctor's visit within the scope of their tariff.

Health Record
- Record and manage vaccination records, medications, medication plans, doctor's letters, and x-rays yourself
- Reminder function for medication intake and vaccination appointments

Who can use the app?
The "Meine AO" app is available free of charge to ALTE OLDENBURGER Krankenversicherung AG policyholders. A one-time registration and an active health insurance contract are required for use. Customers who have only purchased international travel health insurance cannot use the "Meine AO" app, as invoices from abroad must always be submitted in original form.

How secure is my data?
Your data is stored encrypted and protected from unauthorized access by extensive security measures. ALTE OLDENBURGER does not have access to the data in the app.

Can the data in the app be synchronized to another device?
Optionally, the data in the app can be encrypted and stored in a cloud and transferred to other devices.

How can I log in?
To use "My AO," register in the app with your customer data. You will then receive your login details by mail shortly.

What system requirements do I need?
- At least version 9
- Internet connection

Do you have questions about the app?
You can find helpful information in the FAQ section directly in the app and on our website. Can't find an answer? ALTE OLDENBURGER staff will be happy to answer your questions about the app by phone (04441 905-4449) or email ([email protected]).