Tech Concierge

Tech Concierge is the app for NewGen International's managed tech service for businesses in the UAE and beyond. Every new business tries it free for seven days, with nothing asked: no company documents and no card. To keep the service after the trial, you sign your Agreement and pay your first invoice in the app.

One monthly fee of AED 3,600, billed under your service agreement, covers your website, your mobile app, your CRM, hosting, monitoring, backups, security updates and videos. NewGen's team does the work. The app is where you ask for it, follow it and approve it.

WHAT YOU CAN DO IN THE APP

• Concierge: an AI assistant whose replies are checked by our team, and a person can take over at any time. If you would rather talk to people only, choose that and a member of the team answers instead.
• Requests: ask for work in your own words, such as new opening hours, a new page or a broken form. You see the estimate in tokens before work starts, and bigger jobs wait for your approval.
• Deliveries: nothing goes live until you approve it.
• Videos: order a video, then watch and download every one NewGen's team makes for you.
• Ledger: your token balance, and what each piece of work used.
• Invoices: every tax invoice, credit note and monthly statement.
• Agreement: read it, sign it on your phone by drawing your signature or with auto-sign, and email yourself a copy.
• Reports and team: how the month went, and who in your company may ask for work.
• WhatsApp: reach your team there whenever it suits you. It is the same conversation as in the app.

WORKS OFFLINE

Your Agreement, invoices and requests are saved on your phone, so you can read them without a connection. Messages you write while offline are sent when you are back online.

FIVE LANGUAGES

The app and the Concierge work in English, Arabic, Urdu, Hindi and Russian, with full right-to-left support.

WHO IT IS FOR

Tech Concierge is a business-to-business service. Opening an account starts your free trial at once. Your company's trade licence is asked for only when you choose to keep the service, and a person at NewGen checks the details. Read more at newgen.market.

YOUR DATA

The service keeps what it needs to run your account. Nothing in the app is used for advertising or tracking. You can delete your account from Settings. The Terms of Use and the Privacy Policy are linked in the app and at newgen.market.