My Rakuda

Developed and sold by Saiga Institute of Technology, a general incorporated foundation
Appearance sorting device Rakuda Customer support app for buyers


Main features:

●Product warranty issuance/download
Please enter the "Rakuda code" attached to the product into the app.
We will immediately issue an electronic version of your product warranty.
You can also check the warranty period.　


●Instruction manual
You can view the latest version of the instruction manual.


●Latest information
You can check the latest information from Saiga Technical Research Institute.


●Request for quotation for options and consumable parts
You can check the price list for additional features and consumables, and request a quote.
Quotation requests that used to be made by fax can now all be done online.


●Troubleshooting
You can search for recovery procedures when a device error occurs.
You can check the recovery procedure in videos and PDFs.
If the purchaser cannot resolve the issue, you can contact the Saiga Technical Research Institute Support Desk.


●Support desk inquiries
For troubleshooting and quotation inquiries, you can contact us via chat.
You can also view past inquiry history.


●Service fee display
You can check the price list for technical fees and transportation expenses related to on-site repair services.
You can also search transportation costs by prefecture.