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  • BT Cloud Work screenshot 1
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About BT Cloud Work

Download the BT Cloud Work app — the essential application for your BT Cloud Work service. Manage your phone system directly from your smartphone and handle your business calls, voicemails and faxes, messages, video meetings, anywhere. If you need any support please contact our service desk on 0800 389 0321. Use the BT Cloud Work app on your smartphone to: - Show your BT Cloud Work business number as your Caller ID when making calls. - Make VoIP calls over Wi-fi / 3G / 4G / 5G - Use the BT Cloud Work RingOut feature to continue making calls with business caller ID using your mobile network - Switch an active call to your mobile if you’re walking away from your desk - Keep all your business voicemails and faxes separate from your personal messages. - See who left a message, forward messages, and tap to return calls with Visual Voicemail. - Send and receive faxes, by accessing photos, email attachments, and cloud storage such as Dropbox & Google Drive - View call time, date, and duration, and return calls directly from your BT Cloud Work call logs. - Get notifications of incoming messages. - Access your company extensions as a contact group. - Conferencing feature with unlimited conference calling for up to 1000 participants per conference* - Host and participate in HD video conferencing meetings* - Collaborate with colleagues; send and receive messages and files BT Cloud Work - a cloud-based business phone system that delivers: - Local, Free Phone and Non Geographic numbers - Auto-receptionist - Multiple extensions - Advanced call management and answering rules - Multiple voicemail boxes - Visual voicemail - Internet fax - Music on hold - Custom greetings - Call screening - Call queues - Dial-by-name directory - Conferencing*

What’s new

Version 26.3 · Updated October 12, 2026

1. AI notes - Real-Time In-Meeting Recaps and Post Meeting Insigiths 2. Copy / Share / Download AI Notes now include caller details 3. Pin conversation and Add team member to @mention within the App 4. Bug Fixes

App privacy

The developer, British Telecommunications plc, reported these privacy practices to Apple.

Data Linked to You

The following data, which may be collected and linked to your identity, may be used for the following purposes:

  • User Content: Customer Support, Photos or Videos, Audio Data
  • Identifiers: User ID
  • Contact Info: Email Address, Phone Number, Name
  • Usage Data: Product Interaction

Used for: Analytics, App Functionality, Other Purposes

Data Not Linked to You

The following data, which may be collected but is not linked to your identity, may be used for the following purposes:

  • Search History: Search History
  • Identifiers: Device ID

Used for: App Functionality

Alternatives to BT Cloud Work

Looking for apps like BT Cloud Work? Here are 6 similar apps on the App Store. The highest rated is Bank of Scotland Mobile Bank (4.9/5), and all 6 are free to download.

BT Cloud Work vs. alternatives
App Rating Price Last updated Compare
BT Cloud Work 3.0 / 5 (2 ratings) Free October 12, 2026
Unify Office – Free Dec 17, 2024 Compare
Bank of Scotland Mobile Bank 4.9 / 5 (2,707) Free Oct 27, 2026 Compare
NatWest Mobile Banking 4.8 / 5 (6,534) Free Oct 7, 2026 Compare
Halifax Mobile Banking 4.9 / 5 (7,393) Free Oct 27, 2026 Compare
Barclays UK 4.9 / 5 (3,516) Free Oct 21, 2026 Compare
Lloyds Mobile Banking 4.9 / 5 (20,938) Free Oct 27, 2026 Compare

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