inBOX by CERQLE

Cerqle is an AI-powered omnichannel customer support platform that brings all your customer conversations into a single, collaborative workspace. Deliver instant replies, streamline team workflows, and scale your support effortlessly. Key Features: Unified Shared Inbox: Consolidate direct messages, social channels, and emails into one clear queue. Eliminate tab-switching and ensure no customer message is missed. Smart AI Agents: Train custom AI assistants on your docs, FAQs, and product catalogs to provide accurate, brand-aligned answers 24/7. No-Code Automations: Build visual workflows to automatically route incoming conversations, tag inquiries, and trigger handoffs to the right team members. Built-in CRM: Access complete contact histories, custom fields, and segmentation directly inside the chat timeline. Real-Time Analytics: Monitor first-reply times, agent productivity, message volumes, and resolution rates with live reporting dashboards. Empower your support, sales, and marketing teams to resolve conversations faster and turn inquiries into loyal customers.