Toolqit Service Desk

Toolqit Service Desk is the mobile console for MSP technicians. Manage your support tickets, reply to customers, and keep work moving from anywhere. Built for technicians who live in the queue: · Inbox and My Tickets: see what is assigned to you and what needs a reply, sorted by priority. · Team Queue: pick up org-wide tickets and stay on top of incoming work. · Reply fast: draft and send customer replies, with AI assist to polish your message before it goes out. · Voice to ticket: dictate a reply and have it transcribed and composed into a clean message. · Attach evidence: snap a photo or pull a screenshot from your library straight onto a ticket. · Create tickets: log a new issue in seconds with the guided new-ticket flow. · Knowledge base: search your team docs and walkthroughs without leaving the app. · Time tracking: capture time on a ticket as you work it. · Push notifications: get pinged when a ticket needs you. · Secure sign-in with two-factor authentication. Toolqit is an AI-powered help desk for managed service providers. This app connects to your Toolqit workspace. An active Toolqit account is required to sign in.