Sahaayak Society

Sahaayak — Society Maintenance, Simplified Sahaayak is a complete maintenance management platform built for Indian apartment societies. Whether you're a resident reporting a leaky tap, a society administrator coordinating repairs, an RWA member tracking SLA performance, or a technician on the field, Sahaayak gives you a clear, beautiful view of what's happening — and what needs your attention. FOR RESIDENTS - Log maintenance issues in seconds with category tiles and optional photos - Track ticket status in real time — Open, Assigned, In Progress, Resolved - Receive notices and emergency broadcasts from your society admin - See the assigned technician's name and SLA deadline at a glance - Confirm or reopen resolved tickets to ensure quality FOR SOCIETY ADMINISTRATORS - Onboard residents in person with QR codes printed for each flat - Manage your society's buildings, flats, and resident roster - Maintain a roster of in-house and external technicians - Assign tickets, monitor SLA breaches, and broadcast urgent notices - 13 default maintenance categories included; add custom categories per society FOR RWA MEMBERS - Dashboard view of tickets in your assigned categories - Near-breach indicators for tickets approaching SLA expiry - Technician performance metrics — resolution time, on-time rate, ticket count - Category-level statistics for monthly review meetings FOR TECHNICIANS - Check in and check out from each visit - See assigned tickets in priority order - Update status and add resolution notes - Optional location capture at check-in WHY SAHAAYAK - Built specifically for Indian apartment societies and RWA workflows - Warm, approachable design — works equally well for elderly residents and tech-savvy committee members - Multi-society support for users who own flats in more than one society - Email + Sign in with Apple authentication - Push notifications for ticket assignments, SLA breaches, and emergency broadcasts HOW IT WORKS 1. Your society administrator subscribes to Sahaayak (a per-society monthly fee, paid offline) 2. The admin onboards residents via printed QR codes — one scan and you're in 3. Residents log tickets, admins assign technicians, RWA members oversee SLAs 4. Updates flow live to all parties via push notifications 5. Monthly performance and category stats help RWA committees run better meetings Sahaayak is offered to societies as a B2B subscription. Individual residents, RWA members, and technicians do not pay to use the app — access is included in your society's subscription. Questions? Visit sahaayak.site or email [email protected]