Omnichannel Contact Center

Stay connected with your customers wherever you are with the Omnichannel Contact Center by SMSBAT. Designed for businesses, our mobile application empowers your support team and sales agents to seamlessly manage client communications from a single, unified inbox. Key Features: • Unified Inbox: Access and reply to customer inquiries originating from Viber business accounts, Viber Bots, Telegram Bots, and custom Web Widgets all in one place. • Real-time Messaging: Receive instant push notifications for new incoming messages so you never miss a customer request. • Chat Management: Easily create new chats with clients, assign tags, filter conversations by channels, and mark important threads. • Rich Media Support: Send and receive images and documents seamlessly. • Comprehensive History: Keep track of all customer interactions and view full chat histories. • Secure Access: Log in securely with your existing SMSBAT dashboard credentials. Whether you're at the office or on the move, the Omnichannel Contact Center app ensures your business delivers lightning-fast customer support across all your integrated messaging platforms. Note: This mobile application requires an active SMSBAT business account.