Trail Hits Hub: Bike Shop CRM

Keep customers, gear, inspection findings and estimates with the right job. Trail Hits Hub is for bike shops, ski and snowboard shops, and teams that service all three. See the work ahead Use the work-order List or Board to follow jobs through your shop's workflow. See the customer, equipment, due date and draft estimate amount on the ticket. Show what needs attention Record findings on dedicated bike, ski and snowboard inspection diagrams. Focus a bike inspection on areas such as the drivetrain and wheels, or look more closely at suspension components. Keep conditions and notes with the equipment and work order. Build the service plan Choose labor and parts from the shop catalog for inspection findings. Review the selections and build the estimate around the work your team recommends. The tech stays in control of what belongs on the job. Keep the team with the job Use the internal Team Thread for work-order comments and discussions. Mention a teammate and see unread activity. These conversations stay within your shop team, separate from customer messages. Follow the checklist Work through a checklist from a template your shop has applied to the job. Track progress, add notes and photos, flag a problem and review the checklist history. Find the conversation and the guidance Search supported shop messages to return to the conversation you need. Open Help and user guide in the app for instructions on using Hub. Keep the shop in view Manage work orders, customers and scheduling alongside bike, ski and snowboard rental and fleet tools. Keep service work organized as your shop moves between bike season and snow season. Feature access depends on your shop's enabled modules and your role. Website: https://www.trailhits.com/bike-shops Privacy Policy: https://trailhits.com/privacy Terms of Use: https://trailhits.com/terms