TCATA by Via

Connect to shopping, social events, restaurants, medical appointments, hospitals, schools, jobs, and more with TCATA by Via. TCATA by Via is an origin-to-destination transit service operating in the Benton Harbor area, offering prebooked rides for all and ADA paratransit rides for eligible riders. Our vehicles are wheelchair accessible and are operated by specially-trained drivers. Whether you want to run an errand, visit a friend, or need reliable transit to recurring events (work, appointments, etc.), this service will get you there! HOW IT WORKS: - Book a ride on your smart phone by setting your pickup and dropoff addresses, and indicating if you’re riding with any additional passengers. You may also call a booking agent to book your trip over the phone. - Select the preferred pickup window for when the vehicle will arrive. You’re expected to be ready at any time during that pickup window. You’ll receive one automated call or text reminder for each trip you have scheduled, on the day before your trip. - We’ll give you an automated call or send you a text notification when we’re nearby. - When your driver arrives, they will wait up to 5 minutes at your pickup location. If they arrive early, they will wait until the start of your pickup window, and then wait another 5 minutes. - When you get on board, please pay your fare to the driver. Note that the driver does not have change. - There may be others on board, and you may make a few additional stops along the way! You can track your ride and share your status in real-time from the app. Questions? Reach out at [email protected]. Loving your experience so far? Give us a 5-star rating.