Cogua Aquatics

Main Menu Tabs Home “See today’s classes, quick links, and important updates.” My Swimmers “View each swimmer’s profile, level, and progress.” Schedule & Attendance View Schedule – “See all your upcoming classes.” Change Schedule – “Request a new day or time for your class.” Report an Absence – “Let us know if you can’t make a class.” Book a Make-Up Class – “Use your make-ups to reschedule missed lessons.” Change Weekly Classes – “Increase or reduce how many classes you have per week.” Requests & Forms Update Plan / Membership – “Change your plan or class type (private, semi-private, group).” Add / Remove Swimmer – “Add a new swimmer or remove one from your family account.” Pause Membership – “Ask to temporarily pause your lessons.” Cancel Membership – “Request to cancel your lessons.” General Request – “Anything else you need from our team.” Messages & Support Chat With Our Team – “Send us a message for quick help and questions.” Announcements – “Read important updates, closures, and news.” Feedback & Complaints Send a Suggestion – “Share your ideas to help us improve.” Report a Problem – “Tell us if something didn’t go well so we can fix it.” Billing & Payments Current Plan – “See your active plan and class details.” Upcoming Charges – “Check your next billing date and amount.” Payment Methods – “Update or change your card on file.” Payment History – “View past invoices and payments.” FAQs & Policies Swim Levels & Program – “Learn how our levels and progress system work.” Make-Up Policy – “Understand how and when you can book make-ups.” Cancellation & Pause Policy – “Read about stopping or pausing lessons.” Pool Rules & Safety – “Know what to expect at the pool.”