Apex Infocom

Smart Complaint & Service Management is a complete solution designed to streamline complaint handling, engineer operations, and admin controls — all within a single app. Customer Panel ---------------- Create, edit, and delete complaints Track complaint status (Pending, Assigned, Resolved, Completed) View complaint reports and charts on the dashboard Admin Panel ------------- Manage and assign complaints to engineers Review and complete complaints after resolution Approve or reject engineer leave requests Approve expenses and petrol expenses submitted by engineers Monitor and manage daily attendance records Engineer Panel --------------- Receive and resolve assigned complaints Mark daily attendance Submit leave requests Record expenses and petrol expenses Reports & Dashboard ---------------------- Complaint analysis with charts Centralized view of attendance, leaves, and expenses This app makes customer support, field engineer management, and admin operations more efficient, transparent, and organized.