Unexus Mobile

Unexus Mobile puts your organisation's communication platform in your pocket. Set your availability, reach any colleague in seconds, control your calls and stay on top of your contact centre — from anywhere. Unexus Mobile connects to your organisation's own Unexus environment. You will need a server address and an account from your employer to sign in. PRESENCE AND AVAILABILITY • Set your status: available, busy, in a meeting, at lunch, do not disturb, out of office and more • Add a personal status message, and set how long it applies • Set your work location to office or home • Choose which device you make and receive calls on COMPANY DIRECTORY • Search everyone and everything: colleagues, groups, departments, IVR channels, external contacts, your personal contacts and your phone's own contacts • Narrow your search to your department, company or division • See live presence and calendar availability before you call — free, busy, in a meeting, working elsewhere • Call, text, WhatsApp, email or chat straight from a contact card • Keep the people you need most in Favourites • Save colleagues to your phone's contacts CALL CONTROL • Dial from a full keypad with live suggestions from the directory, IVRs, external and personal contacts • Choose the number shown when you place outbound calls • Run the call from your phone: mute, hold, keypad, transfer, shuttle between calls, add participants and start a conference • Call back with one tap from your history • Twinning: send an incoming call on to a second destination after a delay you choose CONTACT LOG • Full history of your calls and conversations • Filter by date range, set how many records to load, switch to E.164 number formatting • Save unknown numbers to your contacts CHAT • Start one-to-one and group conversations with a subject • See when someone is typing, and what you have not read yet • Share documents and images, or take a photo on the spot • Download and forward attachments VOICEMAIL • Browse and search your messages, marked new, read, saved or urgent • Listen in the app with a visual waveform, and call the sender back with one tap FOR CONTACT CENTRE AGENTS • Log in and out of your agent groups on the go, with a warning before you leave one unstaffed • Follow your queues live: agents on duty, calls waiting, service level, active conversations, longest waiting time, totals for today and average duration • Track phone, email, web chat and text channels side by side YOUR DASHBOARD, YOUR WAY • Build a home screen from the widgets you actually use: presence, calling identity, favourites, dial pad, queues and more • Drag to reorder, add and remove whenever you like • Choose which items sit in the bottom bar, and in what order • Light, dark or follow-your-system appearance, with your choice of accent colour • Available in English, Dutch, German, Danish and Swedish SECURE SIGN-IN • Sign in with your Microsoft work account or your Unexus credentials • Unlock the app with Face ID • Change your password from within the app SUPPORT BUILT IN • Export or upload diagnostic logs so support can help you faster • Restrict log uploads to Wi-Fi only if you prefer Unexus Mobile requires an active account on a Unexus platform provided by your organisation. Contact your system administrator if you are not sure whether your organisation uses Unexus.