ProServiceDesk

ProServiceDesk is the all-in-one after-sales support app for machine manufacturers. Customers can easily report issues, chat with support, and share photos or videos to describe problems clearly. Agents handle each case efficiently through a unified workspace that includes messaging, phone and video calls, service reports, check-ups, and spare-parts ordering. Every machine has its own dedicated record containing tickets, documents, service history, and scheduled visits—keeping all information organized, traceable, and always accessible. ProServiceDesk helps manufacturers resolve issues faster, streamline communication, and deliver a modern and reliable support experience long after the machine is sold.