Smart Path Assist

The SITA Airport Connect platform is designed so that should anything go wrong with a CUSS device, the device will simply go into an Error state and the supervising agent is expected to call a Field Engineer for assistance. With the addition of Smart Path Assist(SPA) together with the Bag Drop App, the agent can know the status of the CUSS device immediately from within the app. If the Bag Drop App is unavailable, for example due to a printer being out of paper, the agent is immediately alerted and can easily replace the paper or call a Field Engineer. Instead of getting a generic error state, the agent is immediately aware of the exact problem, without further investigation required. This will help to improve the operational uptime of the SBDs and/or Facepods, and conversely reduce the maintenance downtime as well. Additionally, SPA also helps the agent to support the passenger process when needed. If the Bag Drop App freezes because a passenger requires a heavy tag or priority tag, the agent is immediately notified. Likewise, if Bag Drop App becomes unavailable, the agent is notified and can escort the passenger to another kiosk for manual processing. This greatly enhances the quality of service given by the agent to the passenger, which improves the passenger experience.