Opera

Seamless operational collaboration between public and private sectors. Experience a new level of efficiency, transparency and collaboration with Opera—your trusted partner for managing municipal and airport services, all in one powerful platform. Opera helps governments and airport authorities efficiently collaborate with subcontractors and service providers. Work orders, communication, and real-time insights drive unprecedented city and airport operational efficiency. Coordination with subcontractors and service providers allows municipalities and airports to assign tasks, track progress, and share important updates, eliminating the complexity of juggling separate systems. Whether it’s a pothole in need of repair or an urgent infrastructure outage at an airport, Opera enables live communication and issue reporting across teams, allowing users in the field to submit issues with photos, descriptions, and priority tags, ensuring that the right people are alerted and can act quickly. Real-time alerts empower teams to address problems as they arise, delivering high-quality services in the most efficient way possible. A centralized system for service requests, schedules, and work orders provides all users a unified source of truth. Anyone can create, assign, and monitor tasks in real time, keeping field teams informed through automatic notifications and up-to-date job details. Workflow automation with AI assistance ensures that work is assigned to the appropriate contractor or team based on contracts, location, skill set, and urgency. Intelligent scheduling reduces travel time, eliminates overlaps, while maximizing productivity. An intuitive map based user interface allows field personnel to see where they need to work on their smartphones, while displaying the backlog to managers in the webview, facilitating the planning to overcome logistical challenges, and the execution in the field in the most efficient ways possible. For airports using Airside, Opera assures unprecedented restricted area access controls, helping teams manage permissions and security checkpoints for contractors in restricted areas. This ensures compliance with airport security protocols, protecting both operations and passengers. Field personnel can receive real-time notifications on new work assignments, updates to existing ones, and can upload job progress photos, while communicating with others in a chat thread directly in the tasks they are assigned. Turn by turn navigation guides personnel to where they need to go next in the most efficient way possible. This reduces wasted travel and idle time, making the most of every crew’s availability. Key Performance Indicators help decision-makers spot recurring issues, identify inefficiencies and refine resource allocation strategies, allowing for seamless data-driven continuous improvement. AI agents built into Opera to identify trends, recommend improvements, and incite managers to optimize resource allocation, optimizing operations over the long term, based on empirical evidence found in the operational data. A simple dashboard allows users to track the backlog, increasing visibility and transparency and accountability by promoting collaboration and self-organisation. An adaptable solution, it easily scales for a limitless variety of scenarios. Whether it’s citywide maintenance, winter snow and ice management, construction projects, or sensitive airport ground operations, sub-contractors are empowered to deliver the best possible outcomes.