OmniServe

The Lucidya Engagement app helps you to manage your customer engagements across all your social platforms, including X Platform, Facebook, and Instagram. With this app, you can easily handle engagements from anywhere, all in one place. Whether you need to view, reply to, complete, or re-open your assigned engagements. It offers the same core functionalities as the web dashboard. To use the app, you’ll need a Lucidya account. CORE FEATURES · Respond directly to your assigned engagements. · Sort and filter engagements to prioritize what matters most. · Manage all your social platforms from a single app, without switching between them. · Keep track of conversations to ensure no comments go unnoticed. · Set your status to available or unavailable, so engagements are assigned accordingly. · View engagements by each channel or monitor linked to the engagement product individually.