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Screenshots

  • FuseDesk screenshot 1
  • FuseDesk screenshot 2

About FuseDesk

Win more raving fans with the only helpdesk you’ll ever need. FuseDesk is an easy to use customer service platform for all channels. From your very first support rep to one hundred - and beyond! Connect with customers everywhere. Engage each prospect and customer where, when and how they want. With FuseDesk's app, you can respond to your prospects and customers no matter how they message your business. No app? No problem. Get started today! Easy set up, no credit card required! FuseDesk is a true omni-channel support platform. Respond to messages from your customers by: * SMS / Text / MMS * WhatsApp * Live Chat on your website * Facebook Messenger * Instagram DM * Twilio * Fix Your Funnel (FYF) * PlusThis FuseDesk connects to your business' CRM like Keap/Infusionsoft, ActiveCampaign, or Ontraport so you and your team have the information you need to best convert your prospects and support your customers.

What’s new

Version 1.2.0 · Updated December 28, 2023

Play audio attachments and video attachments in chats! Now when customers send you audio messages you can easily play them right in your FuseDesk app! This is most common on WhatsApp messages. Reactions on chat messages! When your customers "react" to a message on supported platforms, you'll be able to view their emoji reactions on the chat message in your FuseDesk app! Currently Facebook Messenger is supported.

App privacy

The developer, Asandia, reported these privacy practices to Apple.

Data Linked to You

The following data, which may be collected and linked to your identity, may be used for the following purposes:

  • Diagnostics: Crash Data
  • Contact Info: Email Address
  • User Content: Emails or Text Messages, Photos or Videos, Customer Support, Other User Content
  • Search History: Search History
  • Identifiers: User ID

Used for: Analytics, App Functionality

Alternatives to FuseDesk

Looking for apps like FuseDesk? Here are 6 similar apps on the App Store. The highest rated is EventSensei: Event Management (5.0/5), and all 6 are free to download.

FuseDesk vs. alternatives
App Rating Price Last updated Compare
FuseDesk 5.0 / 5 (3 ratings) Free December 28, 2023
Bulletin Member Engagement – Free Aug 25, 2026 Compare
HelpNinja – Free May 9, 2024 Compare
EventSensei: Event Management 5.0 / 5 (3) Free Oct 12, 2026 Compare
EPA Connect – Free Oct 6, 2026 Compare
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