Pinewood Host+

Professionally welcome sales and service customers into a dealership with Host+, Pinewood DMS’ meet and greet app. Seamlessly linked with the CRM module in Pinewood DMS, supporting the reception, sales and service teams to make customer communication even easier. Host+ provides real-time access to the entire CRM database, allowing users to see appointments a day in advance, view expected arrival times of customers, and access the full CRM record, including view of survey scores, previous contacts and a next desired vehicle. Customers can sign off work raised to digital job cards, using an e-signature on the app. Record arrival videos when a vehicle arrives onsite, showing the current condition including any damage, protecting staff against any possible liability claims. Complete a full vehicle health check with the customer, providing transparency on any issues highlighted. Host+ integrates with HPI / BCA, for the simple creation of vehicle appraisals. Record the step-by-step process through to completion, supporting any damage with photo and video proof, or using notes.