First Step Help
First Step Internet, L.L.C. Utilities iPhoneiPadiPod touch
First Step Help is a free Utilities app for iPhone and iPad by First Step Internet, L.L.C. Rated 3.0/5 from 2 ratings. Requires iOS 17.0.
- Rating
- 3.0
- 2 ratings
- Price
- Free
- on the App Store
- Size
- 57 MB
- Age 4+
- Updated
- Oct 20
- 2026 · v26.19.0
Screenshots
About First Step Help
First Step Help runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your Internet package to the fullest! After running your scan a First Step Internet support agent needs to look at the information collected so please contact after you have run a scan With First Step Help, we'll also be able to get a better view of your setup with a Live View session, or make necessary changes to your router settings with Router Check. Note: The location permission gives us access to additional network data
What’s new
Version 26.19.0 · Updated October 20, 2026
Bug fixes and performance improvements
App privacy
The developer, First Step Internet, L.L.C., reported these privacy practices to Apple.
Data Linked to You
The following data, which may be collected and linked to your identity, may be used for the following purposes:
- User Content: Audio Data
Used for: App Functionality
Data Not Linked to You
The following data, which may be collected but is not linked to your identity, may be used for the following purposes:
- Location: Precise Location, Coarse Location
- Contact Info: Phone Number
- User Content: Photos or Videos
- Diagnostics: Crash Data, Performance Data, Other Diagnostic Data
Used for: App Functionality
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