SysChat

About SysChat

Infosystem SysChat is a professional customer service, automation, and business management application that integrates a powerful AI-powered chatbot with a complete CRM, allowing companies to centralize all their communication channels in a single, fast, secure, and fully manageable system.

Created to optimize support flow and improve customer experience, SysChat unifies conversations from multiple official channels, such as WhatsApp Business API, Facebook Messenger, Instagram Direct, Telegram, and various other services compatible with authorized APIs. This way, all customer service interactions are managed on a single, organized, and intelligent platform, eliminating rework and ensuring greater team productivity.

The integrated AI-powered chatbot allows for the creation of dynamic flows, automatic responses, and personalized interactions, capable of qualifying leads, directing departments, generating appointments, and drastically reducing response time. The automation operates 24/7, offering continuous and standardized service for clients of any size.

Beyond automation, SysChat operates as a complete CRM, centralizing customer information, histories, tags, service funnels, observations, previous interactions, and strategic data used in the company's daily management. It offers advanced performance monitoring features, allowing you to view metrics and indicators in real time, such as average response time, message volume, service queue, agent evaluation, and other essential reports for management decisions.

Agents can work simultaneously, with features such as conversation transfer, quick replies, smart filters, notifications, attachments, ticket creation, protocol opening, sending evaluation requests, and queue management. The system also has an integrated calendar, allowing you to schedule visits, meetings, and follow-ups directly through the platform.

The design is modern and intuitive, ensuring easy use even for large teams or those with multiple departments. The entire infrastructure follows security and compliance standards, including best practices for privacy and compliance with the LGPD (Brazilian General Data Protection Law).

Key features available:

AI-powered ChatBot with fully customizable flows

Complete CRM integrated with customer service

Support for WhatsApp, Facebook, Instagram, Telegram, and other official APIs

Multichannel customer service in a single dashboard

Automated responses, triage, and routing

Advanced dashboard with real-time metrics

Agent, department, and permission management

Conversation transfer and complete history

Integrated scheduling

Request for evaluations and feedback

Smart notifications and filters
Secure environment compliant with LGPD (Brazilian General Data Protection Law)

Infosystem SysChat is the ideal solution for companies seeking to elevate their customer service level, automate processes, professionalize operations, and offer a modern, fast, and efficient experience for their clients.