Support by ERP4U

About Support by ERP4U

Support By ERP4U — helpdesk & ticket management for teams and their clients.

Support By ERP4U brings your entire support workflow into one clean mobile app. Whether you're a support agent clearing your queue, a project manager tracking SLAs, or a client raising a request, everything you need is a tap away.

Manage every ticket, start to finish
Create, assign, prioritize, and resolve tickets from your phone. Track status through every stage — new, in progress, pending client, completed — with a full activity trail on every ticket, including comments, work logs, and status history.

Built for teams and their clients
Organize work by client and project. Role-based access means everyone sees exactly what they should: agents and managers get the full operational view, while clients see only their own tickets and updates.

Stay on top of what matters
• Real-time push notifications when a ticket is created, reassigned, updated, or commented on
• A live dashboard showing open, in-progress, pending, and completed tickets at a glance
• SLA tracking so nothing slips past its resolution target
• Powerful search and filters across tickets, projects, and clients

Key features
• Ticket lifecycle management with custom statuses, priorities, and categories
• Projects and client organizations
• Comments, internal notes, and file attachments
• Work logs and time tracking
• Customer satisfaction (CSAT) ratings and productivity reports
• Custom fields and request types tailored to your workflow
• Instant push notifications for every important update
• Secure, role-based sign-in (accounts are created by invitation)

Who it's for
Support teams, agencies, IT departments, and service providers who manage tickets across multiple clients and projects — and the clients who want a simple way to raise requests and follow their status.

Sign in with the account your administrator provides and take your support desk anywhere.

Privacy Policy: https://www.erp4u.in/privacy-policy