Serv Insur Field Service
This is field service app used by technicians during repair visits
About Serv Insur Field Service
This app is extension of web application "Serv Insur" used by service network partners (SNPs) also known as repairers associated with Assurant Warranty Solutions India Pvt Ltd.
Assurant's Clients sells different protection plans to their customers when they purchase devices and appliances. Customers raise claims to request the service whenever they need repair. These cases are sent to Assurant and assigned to these SNPs in Serv Insur application, where they login and process the repairs assigned to them.
This app will be used by the SNP technicians, where they can see the cases assigned to them for repair visits at customers place. During their visits for pick up and drop of digital products or repair of non-digital products, technicians will be able to record their diagnosis, observations and condition of the product in the app, can capture images and videos of the defects and upload supporting documents. Once case is submitted in the app, the remaining repair journey with respect to estimation, approval, repair and invoicing continues in the web application.
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