Zentord Agent

# Zentord Agent – Answer Customer Calls Anywhere

Stay connected with your customers, wherever you are.

Zentord Agent is the mobile companion for businesses using Zentord’s website voice support platform. It allows support teams to receive and manage incoming customer calls directly from their Android device.

When a customer starts a voice call from your website, Zentord Agent helps your support team get notified, view customer information, and answer the call quickly — even when the agent is away from their desk.

## 📞 Receive Customer Calls on Mobile

Never miss an important website inquiry because you are away from your computer.

Zentord Agent provides incoming call notifications so your support team can respond to customers directly from their mobile device.

## ⚡ Instant Incoming Call Alerts

Get notified when a customer requests voice support from your website.

Depending on your device and notification settings, Zentord Agent can provide:

• Incoming call notifications
• Customer information
• Call acceptance and decline controls
• Background call alerts
• Vibration and ringtone notifications

## 👤 Know Who Is Calling

Before answering, agents can see available customer information associated with the incoming website call.

This helps your team understand who is contacting them and respond with better context.

## 🎙️ Two-Way Voice Calling

Talk to customers directly through the Zentord voice support system.

The app provides essential in-call controls including:

• Mute / unmute
• Speakerphone
• Call duration
• Call connection status

## 📱 Built for Support Teams

Zentord Agent is designed for businesses that want to provide a faster and more personal customer support experience through their website.

Your customers don't need to install the app. They can start a voice call directly from the business website, while your support team can answer through the Zentord Agent app.

## 📋 Call History

Keep track of your previous support calls and review your call activity from the mobile application.

## 🟢 Online / Offline Availability

Control your agent availability and stay connected when you're ready to receive customer calls.

Switch your availability according to your working schedule and support requirements.

## 🌐 Works With Zentord Website Voice Support

Zentord Agent works together with the Zentord platform.

Businesses can add a voice calling widget to their website, allowing visitors to request immediate assistance from a support agent.

**Website visitor → Call request → Agent notification → Live conversation**

No traditional phone call is required for the website visitor.

## 🔐 Designed for Business Support

Zentord is built for businesses that want a modern way to handle inbound website support conversations.

Whether you run a:

• SaaS company
• E-commerce business
• Service business
• Agency
• Healthcare organization
• Education platform
• Travel business
• Local business
• Customer support team

Zentord helps bring your website and support team closer together.

## 🚀 Why Zentord Agent?

✓ Receive website customer calls on mobile
✓ Get incoming call notifications
✓ View available customer information
✓ Answer calls from anywhere
✓ Two-way voice communication
✓ Mute and speaker controls
✓ Call history
✓ Agent availability controls
✓ Works with the Zentord website voice support platform

### Important

Zentord Agent is intended for businesses and support teams using the Zentord platform. A Zentord account and compatible website voice-support setup may be required to receive customer calls.

Bring your customer support closer to your customers with Zentord Agent.

support: [email protected]