Device Diagnostics Tool

About Device Diagnostics Tool

Device Diagnostic Tool is useful for quickly troubleshooting device issues, resulting to increased worker productivity, limited device downtime, and unnecessary returns to the Zebra Repair Center. Hardware features tested:

• Scanner Test: checks whether the scanner is operable.

• Button Test: checks the operation of push-to-talk, left or right scan trigger, volume up and volume down device buttons.

• Touch Screen Test: checks for operation of the device touch display.

• Bluetooth Tests: checks whether the Bluetooth radio is operable and returns Bluetooth related information: Bluetooth name, radio power cycle result, radio functional/non-functional, and discoverable/connectable.

• WiFi Tests: checks for operation of the WiFi radio and returns WiFi related information: MAC address, Network test for specified address, radio power cycle result, signal strength, ESSID, IP address, BSSID, and speed.

• Battery Tests: checks the battery status and returns battery related information: part number, serial number, model number, decommission status, voltage, current, and temperature.

• WWAN Tests: checks for operation of the WWAN radio and returns related WWAN information: SIM state, voice state, data state, WAN type, signal strength, phone number, and device ID.

• Audio Test: checks for operation of the device microphone and speaker.

Device Diagnostic Tool is available worldwide. Currently Device Diagnostic Tool is available in English, with localization being investigated as a future enhancement.

For more information on how to use Zebra’s Device Diagnostic Tool , please review our Admin Guide

The administrator guide can be found at: https://techdocs.zebra.com/ddt/
Important Note:

DDT package name has been modified from “com.symbol.selfdiagnostics” to “com.zebra.mdna.selfdiagnostics”. Due to this change, uninstallation of any prior version of DDT is required before installing this latest version. 

Supported Zebra BSP Details:
Android 10 Lifeguard update 10-16-10.00-QG-U120-STD-HEL-04  or later Android 11 SDM660 requires Lifeguard update 11-30-24.00-RG-U00-STD-HEL-04 and Android 11 TC73,TC78 requires Lifeguard update 11-19-15.00-RG-U00-STD-ATH-04 or later versions.

For more details refer to https://techdocs.zebra.com/ddt/2-8/guide/about/#newin28