An e-service for a municipality refers to a digital platform that allows reidents and businesses to access a range of municipal services online.applying for permits and licenses, reporting issues (like potholes or broken streetlights), accessing public records, and participating in local government activities. The goal of municipal e-services is to improve convenience, efficiency, and transparency, making it easier for citizens to interact with their local government without needing to visit municipal offices in person. This digital transformation can lead to enhanced public satisfaction, streamlined operations, and better allocation of municipal resources.
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