Vaxo

About Vaxo

Vaxo is the comprehensive maintenance management platform for real estate agencies, property management companies, landlords, and maintenance teams. Designed to optimize every service request, from creation to final resolution, Vaxo connects everyone involved in one place.

SMART MANAGEMENT FOR REAL ESTATE AGENTS

Manage all your properties, commercial spaces, plazas, buildings, and houses from a centralized dashboard. Vaxo gives you complete visibility of every maintenance request, every expense, every contract, and every assigned worker.

• Executive dashboard with real-time metrics: pending requests, jobs in progress, completed this month, and total spending
• Property management with images, types (shopping center, building, house), and occupancy statistics
• Store management with advanced search, filters by status (available, rented, under maintenance), and pagination to manage hundreds of units
• Rental companies: registration, store assignment, contract tracking, and expiration dates
• Approval or rejection of requests with detailed reasons
• Assignment of one or multiple workers to each request
• Configuration of SLAs (Service Level Agreements) by priority: urgent, high, medium, and low
• Downloadable reports and analytics in Excel with filters by property, company, and period
• Scheduled preventive maintenance: weekly, bi-weekly, monthly, quarterly, semi-annually, or annually
• Announcement system to communicate notices to all users or by specific role
• User management with differentiated roles and granular permissions

REQUESTS WITHOUT COMPLICATIONS FOR RENTERS

As a renter, reporting a maintenance issue has never been easier. Create comprehensive requests with all the information your manager needs to act quickly.

• Create requests by selecting a category (plumbing, electrical, structural, painting, cleaning), priority, and affected unit.
• Attach photos of the problem directly from your camera or gallery.
• Real-time tracking: See when your request was approved, assigned, and when the work is in progress.
• Complete history of each request with a timeline of statuses.
• Real-time comments to communicate with the maintenance and management team.
• Instant push notifications when the status of your request changes.

• View your assigned units with contract information.

TOTAL CONTROL FOR MAINTENANCE TEAMS

Maintenance staff have all the tools they need to efficiently manage their assigned jobs.

• List of active and completed jobs with all the necessary information
• Start, pause, or complete jobs with a single tap
• Upload photographic evidence of job progress and completion
• Record detailed expenses: materials, payroll, tools/equipment with attached receipts
• Add comments to keep everyone involved informed
• Receive instant notifications of new assignments

REAL-TIME NOTIFICATIONS

Never miss an important update. Vaxo sends push notifications for:
• New maintenance requests created
• Request approvals and rejections
• Work assignments
• Status changes (in progress, paused, completed)
• New comments on requests
• Admin announcements
• Uploaded photographic evidence

SECURITY AND PRIVACY

• Secure authentication with email, Google, Apple ID, and phone
• Data stored in Firebase Cloud with encryption in transit and at rest
• Role-based access control (RBAC)
• No tracking: We do not use Google Analytics, cookies, or third-party tracking technologies
• Compliance with the Federal Law for the Protection of Personal Data Held by Private Parties (LFPDPPP)
• Account deletion available from the app

Developed by AISDC.