ID Mobile Call Center Agents
ID Mobile enables agents to manage all call related activities
About ID Mobile Call Center Agents
ID Mobile, ID-Cloud's mobile app which enables agents to manage all call related activities through their phone. It is a very powerful mobile application for call center which can be used on Android / IOS platforms. It’s secured via user authentication by OTP and no data is stored on agent’s mobile phone. Ideally suited for feet on street (FOS) / work from home (WFH) to manage all sales or customer service functions.
- Supports android and IOS devices
- SMS and IVR OTP user authentication
- Easy to Use user interface
- Comprehensive contact center functionality
- Complete CRM functionality
- No Agent infra needed
- Low internet bandwidth required
- No data stored on device
- Multi- Channel support
- Supports all standard dialer types
- Number masking
- Centralized call recording
- Real time agent monitoring
- Extensive agent productivity analysis
- Work from any where, service on the go
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