SNDesk-Gestão de atendimentos

About SNDesk-Gestão de atendimentos

"Simple, practical and easy!"
No more wasting time with complex features, as SNDesk focuses on essential tools combined in a clean design to facilitate the control of internal and external calls!

Use on PC or smartphone!
In the web version, manage tickets and analyze reports in detail. In the application version, SNDesk monitors external activities.

SNDesk is a complete service management and customer service platform that offers a wide range of functionalities to simplify and optimize technical support processes. SNDesk allows opening and tracking of tickets, automated assignment, advanced categorization, SLA monitoring, email integration, generation of detailed reports and much more. The platform offers checklist features to standardize technician services, integration via API to connect to other systems.
1. What problems does it solve?
Wasted time on repetitive tasks: With custom automations and workflows, SNDesk automates routine tasks, saving support staff time and allowing them to focus on more strategic activities.
Difficulty maintaining a complete history of customer interactions: SNDesk records all interactions with customers, including previous tickets, and provides a complete history for each customer, making it easier to track and resolve recurring issues.
Lack of collaboration between internal and external team: With built-in collaboration features such as internal comments and ticket assignments between different teams, SNDesk promotes effective communication and collaboration between all team members.
Low customer satisfaction due to slow response times: With configurable SLAs (Service Level Agreements) and automatic notifications, SNDesk helps support teams meet deadlines and ensure a quick response, increasing customer satisfaction.

2. What is the result?
• Increased operational efficiency.
• Improvement in the quality of support provided to customers.
• Reduction in average call resolution time.
• Optimization of the use of resources and reduction of operational costs.
• Ease of making decisions based on accurate data and analysis.
• Improved support scalability, enabling efficient management of a growing volume of tickets and users.