Enchant

Our customer-centric products help you provide AI‑powered support with a personal touch. Omnichannel shared inboxes, knowledge bases & live chat.
All in one intuitive platform. For teams of all sizes.

Omnichannel Inbox: Centralized shared inbox that offers powerful collaboration & AI assistance for your team, while keeping it easy for your customers.

Knowledge Base: Makes it super easy for anyone on your team to manage a FAQ or knowledge base website content. So your customers can help themselves.

Messenger: Help is just a click away with the Enchant Messenger. Live chat, knowledge base & contact form. All in one place.

Next-Gen AI Technology: Get more done faster with AI-powered assistance and AI Suggestions. Use ready-to-go AI drafts generated using your knowledge base and past conversations. Polish your responses with AI tools to summarize, translate, expand on your thoughts.

Call Center: Fully featured virtual call center built right into your shared inbox. Automatic call recording, voicemail messages, and customizable call queues per inbox. Collaborate while on call using call notes, warm transfers, call monitoring and call whispering.

Reports: Valuable insights help identify trends, improve team performance and grow customer happiness.