SaharSathi Officer

The Executive Officer (EO) App for the Sahar Sathi Grievance Management System is a dedicated mobile solution designed to help Urban Local Body officials efficiently manage, monitor, and resolve citizen grievances in real time. The app ensures seamless coordination between field teams, departments, and administrators, enabling faster and more transparent service delivery across all ULBs.

Built for Executive Officers, the app provides a centralized interface for viewing escalated cases, tracking pending grievances, verifying field actions, and ensuring strict adherence to Service Level Agreements (SLAs). With real-time updates, geo-tagged evidence, and automated notifications, officers can make informed decisions and intervene promptly wherever required.

Key features include:

* Real-time dashboard: View grievance counts, priority cases, resolution status, and SLA performance.
* Case management: Access detailed case histories, assign tasks, approve actions, and close grievances.
* Field verification: Review geo-tagged photos, notes, and on-ground updates to ensure authenticity of work completed.
* Department coordination: Communicate with engineers, supervisors, and helpdesk teams through integrated messaging and alerts.
* Escalation handling: Receive escalated or overdue cases instantly and take corrective actions to maintain service standards.
* Workflow automation: Automated routing of issues, status changes, and notifications to streamline operations.
* Reports & analytics: Generate daily, weekly, and monthly performance reports for data-driven governance.

The EO App strengthens accountability, reduces delays, and enhances transparency within the grievance redressal lifecycle. By equipping Executive Officers with timely insights, actionable data, and smart digital tools, Sahar Sathi empowers ULBs to deliver citizen services that are faster, more reliable, and more responsive.