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  • Otis eService screenshot 1
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  • Otis eService screenshot 3
  • Otis eService screenshot 4

About Otis eService

Smart Phone. Smarter Service.

Gain the flexibility and convenience of mobility with performance details of Otis eService.


Informed. Get real-time notifications and access to a complete history of activities about your equipment.

Organized. Request a service call with a few simple clicks on your smartphone and view open service calls as they occur.

Convenience. Access personalized data through one simple performance dashboard and review your equipment’s key operating metrics.

Otis at your fingertips. Contact OTISLINE®, your account rep or customer service.


Otis’ eService is a web-based system providing around –the-clock access to maintenance customer’s elevator performance and service information. The eService mobile application is explicitly for existing maintenance customers with active eService accounts.

Otis eService software supports Android 4.0 and higher mobile devices.

To learn more visit www.otis.com

What’s new

Version 18.0.7 · Updated March 3, 2022

Minor bug fixes

User reviews

A Google user
A Google user
Nicely done. Thank you! Works great!
A Google user
A Google user
Very nice app .Good user experience 👍
Stephen Cee
Stephen Cee
This has been the most convenient app for a Facilities Director. Simple and accurate. 2 clicks, Done.
Robert Gibson
Robert Gibson
Great app. Easy to use. Only Service app that makes things easy!
A Google user
A Google user
Very very good ui
A Google user
A Google user
Love it

Alternatives to Otis eService

Looking for apps like Otis eService? Here are 6 similar Android apps on Google Play. The highest rated is eCall by Otis Elevator Co (2.6/5), and all 6 are free to download.

Otis eService vs. alternatives
App Rating Price Installs Last updated Compare
Otis eService 3.7 / 5 Free 10,000+ Mar 3, 2022
eCall Pro – Free 500+ – Compare
eCall Plus – Free 1,000+ Mar 23, 2026 Compare
OTIS eCall C – Free 1,000+ Jul 23, 2020 Compare
Otis ePAL – Free 50+ Jun 8, 2020 Compare
Future of UAM at CoMotion LA – Free 50+ Nov 11, 2019 Compare
eCall by Otis Elevator Co 2.6 / 5 Free 10,000+ – Compare

Compare Otis eService with the top alternatives: ratings, updates, ASO score and keyword gaps →

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