Direct Automation: Auto Reply

Turn messages into conversations, leads, and sales

Direct Automation helps businesses create and manage automated conversations across supported Instagram and Telegram accounts. Connect your accounts, build rules for keywords and incoming messages, and respond faster without repetitive manual work.

Key features:

• Automatically reply to Instagram direct messages
• Respond to comments on Instagram posts and reels
• Automate messages for connected Telegram accounts and channels
• Trigger replies with contains, exact-match, or catch-all rules
• Build multi-step conversation flows and follow-up messages
• Create reusable text, button, media, file, and product-card messages
• Build forms, define questions, and review submitted responses
• Capture and manage customer leads
• Create frequently asked questions and persistent menus where supported
• View conversations and manage incoming messages
• Enable or pause automation separately for each connected account
• Switch quickly between supported Instagram and Telegram accounts

Direct Automation is designed for businesses, online stores, creators, and support teams that want faster, more consistent, and more professional customer communication.

Feature availability may vary by network. Comment automation and certain Instagram-specific settings are not available for Telegram accounts.

Some steps, including account connection and payment, may open a secure web page and return you to the app when complete.

An internet connection and an active subscription are required for automation features. Availability may also be affected by Instagram and Telegram policies or technical limitations.