Help Desk by Plugmind

Help Desk by Plugmind is the easy way to get help from your IT or support provider. Raise a ticket in a minute, follow its progress, and reply without digging through emails.

It works with your provider's SupportPal help desk. Sign in with the same account you use on their support portal, including two-factor authentication or single sign-on if they use them. The app takes on your provider's own name and colours.

Get help quickly
• Get help: a friendly assistant that asks what's wrong, suggests help articles that might solve it straight away, and raises a ticket with the right team if they don't.
• Or open a ticket yourself: choose what it's about and how urgent it is, answer the team's questions, attach files or photos, and copy in colleagues.
• Articles that might help appear as you type.

Follow your tickets
• See your open tickets, and those waiting for your reply, on your home screen, and on a home screen widget.
• Read the whole conversation and reply, with attachments. Read recent tickets without a connection.
• Mark a ticket as resolved when you're happy, and tell the team how they did.
• Notifications when the team replies, a ticket is resolved, or there's an announcement.

My Services (Microsoft 365)
If your provider manages your Microsoft 365 through SupportPal's Service Management plugin, the people allowed to make requests can:
• Request new accounts, leavers, mailbox access and licence changes, and reset passwords and MFA.
• Approve or reject requests from colleagues, if you're a manager.
• See your team at a glance: who can sign in, who doesn't have MFA, who has a licence but isn't using it, and who is blocked, with quick actions for each person.

Stay informed
• Your provider's announcements and knowledgebase, on your home screen and a tap away.

Made to be comfortable to use
• Lock the app with your fingerprint, face or PIN.
• Reading settings: larger text, extra line spacing, high contrast, reduced motion, and easy-to-read fonts (Atkinson Hyperlegible, OpenDyslexic).
• Sign in to more than one provider's help desk, and switch between them.

Before you start
Help Desk by Plugmind works with SupportPal help desks that have the Plugmind Support plugin installed and licensed by the help desk's owner. Ask your provider if you're not sure. Without it, there's nothing to sign in to.

Help Desk by Plugmind is an independent app made by Plugmind Studio, a brand of NeurodiverCity C.I.C., for SupportPal help desks. It isn't made or endorsed by SupportPal.