Netpoint Customer App

Netpoint Customer App puts your internet account in your pocket. Built for Netpoint ISP customers in Kenya, it lets you pay your bill, manage your Wi-Fi, and get support — all in one place, without calling the office.

💳 Pay in seconds with M-Pesa
Check your balance and pay with a single tap. We send an M-Pesa STK push straight to your phone — just enter your PIN and you're reconnected. View your invoices and full payment history, and download receipts and statements as PDFs.

📶 Manage your Wi-Fi
Rename your Wi-Fi networks and change passwords instantly — no need to call support. See every device connected to your router, and restart the router from the app when the internet feels slow.

📊 Know your plan
See your current plan, speeds, and how much data you've used this month. Keep track of when your service is due, browse available plans, and keep your account details up to date.

🛟 Get help fast
Call or WhatsApp the support team directly, or open and track support tickets right from your phone.

🔒 Your account, secured
Sign in with your existing Netpoint customer portal details. Your session is protected and your information stays between you and Netpoint.

Features at a glance
• Pay bills via M-Pesa (instant STK push)
• View balance, invoices & payment history
• Download invoices, receipts & statements (PDF)
• Rename Wi-Fi networks & change passwords
• View devices connected to your router
• Restart your router
• See your plan, speeds & monthly data usage
• Browse and compare available plans
• Call, WhatsApp or raise support tickets
• Update your contact & account details

Netpoint Customer App is for existing Netpoint customers. Not connected yet? Reach out to Netpoint to get started.