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MKCTPrimacyCms is always committed to ensure the services offered to its clients. To ensure the proper delivery of the services to its customers, Primacy Infotech Pvt. Ltd. has developed a very strong and efficient support team. In order to provide your institution with the best of what we create, we have built up a team which will always engage in ensuring the delivery of the services to your institution without any inconvenience.

A director along with his team will always be their to monitor the activities of the support team to ensure that services are being delivered to its optimum level and will also take quick action for any kind of inconvenience caused. Primacy Infotech Pvt. Ltd. is also open to suggestions from the institution for any kind of additional activities which they might think will give them better service and we will be there to do it in a priority basis.

An investigation team will always be there to monitor the activities of the services provided. It will investigate on the activities of the operating team in each campus every day to make sure that the entire operation is going on in a proper order and there is no scope of making any kind of mistakes in any possible way. It will regularly report to its higher authority regarding its daily activities.

The Operations team is highly trained to ensure that the services are being delivered as per expectation. They will be in charge of operating the services in your institution’s campus along with a backup team. If any member of the Operations team is being unable to run the services, the backup team will run the service without any inconvenience.

Support Team:
Support Team is designed in two parts to ensure the best service in your institution.

Development team:
A development team will always ready to develop any kinds of customize development of d.alert for your institution. The team always works for update the d.alert features regularly. And also they will be very conscious and fast to solve any kinds of important bug what may be faced during the operational period of your institution.

Implementation Team:
A networking expert team always will ready to link your institutional networking. The team based on the report of the investigation team will solve any kind of hardware, software related problem. The team will implement for any kinds of updates of the system and make the necessary customization of the system required by your institution.