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About Omniserve

Lucidya Omniserve App gives you access to all your assigned engagements across your organization’s channels and monitors anytime, anywhere, all in one place. It offers the same powerful features as the web version but in a mobile app. You must have a Lucidya account to use this app.
With the Lucidya Omniserve App, you can:
· View, reply, complete, and reopen your assigned engagements.
· Set your status to available or unavailable, so engagements are assigned accordingly.
· Show engagements for each channel or monitor linked to the engagement product individually.
· Use filters to find the data you need quickly.

Omniserve details

Omniserve is a free Business app for Android with 50+ installs on Google Play and a 5.0/5 average rating from 1 rating. It was released on October 14, 2024 and last updated on March 16, 2026. It requires Android 7.1 or later.

Category: Business
Rating: 5.0 / 5 (1 rating)
Installs: 50+
Price: Free
In-app purchases: No
Ads: No ads
Current version: 1.3.0
Requires Android: 7.1
Content rating: Teen
Released: October 14, 2024
Last updated: March 16, 2026

What’s new in Omniserve

Added the ability to display and hide the Team Assigned View in the Omniserve Mobile App. Agents can now edit and delete replies directly from the mobile app. Improved public reply mentions with a user selection feature. Added support to view previous messages in Direct Messages (DMs). Introduced Saved Views display for easier access to frequently used views.

Version 1.3.0 · Updated March 16, 2026