Omniserve

Lucidya Omniserve App gives you access to all your assigned engagements across your organization’s channels and monitors anytime, anywhere, all in one place. It offers the same powerful features as the web version but in a mobile app. You must have a Lucidya account to use this app.
With the Lucidya Omniserve App, you can:
· View, reply, complete, and reopen your assigned engagements.
· Set your status to available or unavailable, so engagements are assigned accordingly.
· Show engagements for each channel or monitor linked to the engagement product individually.
· Use filters to find the data you need quickly.