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About GoToAssist Support - Customer

ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST.

The GoToAssist Remote Support mobile app allows support agents to troubleshoot a problem you are having on your device.

How to Use:

1. Install the app on your mobile device.
2. Launch the app.
3. Enter the Support Key given to you by your support agent.
4. Allow your trusted agent to connect to your device.

Features:

Share your screen live with your support agent.
Your support agent can perform the following actions:
Instantly start a chat with you.
View the screen of your device.

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Frequently Asked Questions(FAQ)

When should I download the GoToAssist Remote Support mobile app?

ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST.

How do I use the GoToAssist Remote Support mobile app?

Follow these steps:

What features does the GoToAssist Remote Support mobile app have?

The app allows you to: