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About Nplus Chat

Nplus Chat is the mobile workspace for support agents who handle live website conversations.

Stay connected to your customers wherever you are. Sign in securely, manage your availability, and respond to live chats in real time from your phone.

KEY FEATURES

• Live inbox — Open and reply to active website chats instantly
• Real-time messaging — Typing indicators, canned replies, and AI reply suggestions
• Visitors & contacts — See who’s on your site and review past conversations
• Smart alerts — Get notified when a new visitor arrives or a chat is waiting
• Loud alarm alerts — Optional 30-second alarm so you never miss a waiting customer, even when the app is in the background
• Availability status — Set yourself online, away, busy, or offline
• Dashboard snapshot — Quick view of recent conversation activity
• Secure agent access — Email/password login for authorized team members only

HOW IT WORKS

1. Sign in with your agent account
2. Enable notifications for new messages and visitors
3. Open Inbox to answer chats, or People to review visitors and contacts
4. Resolve conversations when you’re done

Chatbot setup, automations, and advanced configuration remain on the web dashboard. This mobile app is built for agents who need to reply fast on the go.

Nplus Chat Agent — respond faster, miss fewer customers.