Lucy connects your personal devices to your chamber controls and hotel staff and offers high-touch free features. Make requests, order room service, control the thermostat, lights, and the TV remote control with your device. Works in your chamber, in all dining areas, and even when you’re out on the town. Want to use your device as your key? Choose your own Chamber? Not a problem, join The Know Program, Virgin Hotels Loyalty & Preferences Program, and choose and unlock your chamber without using a physical key or having to stop by the front desk.
Ask for anything – extra pillows, laundry pick-ups, turndown service, valet – Lucy makes things happen without you having to talk to anyone, unless you want to.
ORDER ROOM SERVICE
Browse the menu and order with a few taps. Order while you’re out and come back to find your meal waiting for you.
CONTROL YOUR THERMOSTAT & THE LIGHTS
No need to get out of bed to adjust the AC or the lights. Lucy has your mood covered.
MOBILE KEY, CHECK-IN, ROOM CHOICE (BETA)
If you’re a member of the Virgin Hotels’ loyalty and preference program, The Know, you’ll have the option to use Lucy’s mobile check-in feature, allowing you to get settled in even faster, choose your chamber in advance and to use your device as your chamber key without using a physical key or having to stop by the front desk.
GET LOCAL RECOMMENDATIONS
Lucy is in with some of the most in-the-know locals, foodies and socialites around. She’ll help put that “Where should we go for dinner?” question to bed.
MAKE HOTEL & DINING RESERVATIONS
Lucy connects you directly to Virgin Hotels website and to Open Table, making reservations and dinner plans even more convenient.
GET HOTEL MESSAGES, NEWS AND INFORMATION
Lucy puts all of your hotel staff messages, happenings, and news all in one place, so you’re always in the loop.
Lucy gets you on your way with mobile check out with options to have your bill emailed immediately to you, or to your accountant.
COMFORT CONTROLS LIKE NEVER BEFORE
Lucy brings a new level of comfort and control to the hotel experience – only at Virgin Hotels.
GET IN “THE KNOW”
Membership Without Dues. That’s the feeling you get when you join The Know. That means Room Upgrades, the best Rate Discounts and special Dining Offers and Events in Commons Club when you book directly with Virgin Hotels. You’ll also have exclusive access to The Spirit Hour, when cocktails are on us at Commons Club. The more you let us Know, the more we can pander to your every desire and Personalize Your Stay. Maybe that means a mini- fridge stocked with your favorite sips. Or the perfect pillow to match your sleep style. Or treats for your fur baby. Stay in The Know, you know you want to.
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