LMG

About LMG

The LMG app connects patients to the Lake Medical Group healthcare system across Mexico, offering comprehensive features for convenient and accessible healthcare services. With this app, users can manage appointments, generate membership cards, request medication refills, engage in online consultations, communicate through in-app messaging, and access ambulance services—all at their fingertips. Below is a detailed overview of how the app functions:

1) Profile
Users can update their profiles, keeping their personal information current for streamlined healthcare interactions.

2) Appointments
For Patients: Patients can view their entire appointment history, tracking all past and upcoming visits.
For Providers: Providers can access appointment details for all their assigned patients.
3) Schedule Appointment
For Patients: Patients can book their own appointments by selecting a provider (based on their specific requirements or illness), choosing a date, and picking a time slot.
For Providers: Providers can schedule appointments on behalf of their patients, selecting patients based on their needs, along with date and time preferences.
4) Medication Refill
Patients and providers can request medication refills conveniently within the app.

5) Messages
The in-app messaging feature allows patients and providers to communicate directly for queries, follow-ups, and updates.

6) Call Ambulance
Patients and providers can directly request an ambulance through a simple call from the app.

7) Call Us
Patients can initiate a video call with their providers for quick consultations or urgent queries.

8) Raise Emergency Alert
Patients can raise an emergency alert to immediately notify their provider, either through a direct call or a manual request.

9) In Case of Emergency & Completed Requests
This feature enables patients to manage emergency situations with two options:

Option 1: Calling
Patients select the emergency type and the person for whom the emergency is raised.
They are redirected to the ambulance page to call for help.
The provider receives a video call, assigns an ambulance, and shares the patient’s location with the ambulance team for tracking. Once resolved, the request is marked as completed.
Option 2: Manual Request
Patients select the emergency type and the person needing help.
They submit an emergency ambulance request, which is sent to the provider.
The provider assigns an ambulance, shares the location, and tracks the situation until resolution, after which the request moves to the "Completed" status.
10) Generate Membership
Patients can generate their membership cards to access the benefits and services offered by the Lake Medical Group.

11) Emergency Requests
This menu helps patients track and manage emergency requests of "Incase of emergency":

Pending Requests: Displays requests made but not yet addressed by the provider or ambulance. Patients can cancel pending requests until an ambulance is assigned or accepts the request.
Completed Requests: Shows all resolved emergency requests. This section includes a search bar to filter requests based on their status.
Canceled Requests: Lists all requests that were canceled by the patient before fulfillment.

Menu Visibility Based on Roles
Patient : Profile, Appointments, Schedule Appointment, Incase of Emergency, Medication Refills, Messages, Generate Membership Card, Call Us, Call Ambulance, Raise Emergency Alert, Emergency Requests, Logout.
Provider : Profile, Appointments, Schedule Appointment, Medication Refills, Messages, Raise Emergency Alert, Emergency Requests, Logout.
Ambulance: Profile, Pending Requests, Completed Requests, Logout

The LMG app simplifies healthcare access, enabling seamless communication and support between patients and providers. Its emergency features ensure timely assistance in critical situations, enhancing the overall healthcare experience.

Note: For the 'Incase of Emergency' feature, all users (Patient, Provider, Ambulance) must be logged in.