IDBI Bank Collect" Mobile App, a digital solution for collection and recovery.
: IDBI Bank Collect is an advanced "Collection and Recovery” monitoring tool.
a. Easily assign tasks to on field Agents /in the Office team.
b. Facility for Agents/officers to view the customer basic details, overdue details, previous interaction details, guarantor details.
c. This app will help us in geo-tagging existing of customer’s places of visit.
d. Real-time inputs, Agents /Field Officers can mark the interaction details with the customer in the application.
e. One touch records (/Allocations/Visit/ Performance), the agent can click on the call button to directly call the account holder as a part of the retrieval process.
f. 360 View of the Customer with entire details that helps know your customer better.
g. For Online mode of payment, a link will be provided to the customer via SMS /Email. Customers can directly pay from that link with OTP triggering.
Many more user friendly features that help keep track of the entire team & observe performances.
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