Hyloca

Hyloca (previously known as Wahy), helps teams manage customer conversations, leads, and reports from one mobile workspace. Designed for businesses that need a simple, organized way to stay close to customers and daily activity from anywhere.

1. Unified Conversation Inbox:
View and manage all incoming customer messages from multiple connected channels in one place. Switch between conversations, track their status, and respond quickly — all from your mobile device.

2. Multi-Channel Support:
Hyloca works with the messaging channels configured in your business account, including supported social messaging platforms and website chat. The specific channels available depend on your account setup and the integrations enabled by your business.

3.Conversation Management:
• Assign conversations to team members
• Filter conversations by channel, agent, or status
• Organize with labels and categories

4. Lead Management:
Access full contact profiles and lead records alongside conversation history. View previous interactions and details everything in one screen without switching apps.

5. Rich Media Messaging:
Send and receive images, videos, audio messages, and documents. Preview media inline within the conversation, download attachments, and share files from your device storage.

6. Insights and Reports
• View business performance summaries and track key activity metrics.
• Download, manage, and share business reports directly from the app.

7. Quick Replies:
Access saved canned responses directly from the message composer. Search and insert pre-written replies to handle common questions faster and maintain
consistent communication.

8. Automated Flows:
Trigger configured automation flows from within a conversation to handle routine customer interactions without manual effort.
----------------

Important - Account Required:

Hyloca is intended for business use only. A valid Hyloca account and login credentials are required to use this app. It is not a standalone messaging app and cannot be used to send personal messages. To create a Hyloca account, visit www.hyloca.com.

Access to supported messaging platforms through Hyloca is subject to the respective platform's terms of service and your business account permissions.