NEMT Customer - NG

About NEMT Customer - NG

NEMT Customer NG is the simplest way for riders to book and manage non-emergency medical transportation (NEMT) with their transportation provider. Schedule rides to medical appointments, track your driver in real time, and stay informed at every step — all from your phone.

The app connects you directly to the NEMT transportation company that serves you. Request a trip in a few taps, review your upcoming and past rides, and know exactly when your driver will arrive.

Key Features:

• Book a Ride — request non-emergency medical transportation with pickup and drop-off, date and time, and any special requirements. • Manage Your Trips — view trips by status: scheduled, in progress, and completed. • Live Driver Tracking — follow your assigned driver on a live map with route and estimated arrival. • Real-Time Notifications — instant updates when a driver is assigned, is on the way, has arrived, and when your trip is complete. • Support Requests — open a support case and attach a photo when you need help. • Profile Management — keep your contact details and profile photo up to date. • Secure, Provider-Linked Access — sign in to your transportation provider's account for a secure, personalized experience.

The NEMT Customer NG app is free for riders. Transportation service is arranged through companies that subscribe to the NEMT Cloud Dispatch platform.

Questions or issues? Contact us at [email protected]