Call Assistant

Spend less time listening to hold music with Call Assistant. Place customer-service calls through the app, turn on hold monitoring when you are placed on hold, and receive an alert when speech suggests that a representative has joined.

HOW IT WORKS

1. Enter the customer-service phone number and start your call.
2. Navigate menus and speak normally until you are placed on hold.
3. Tap “Notify me” to leave the call temporarily while Call Assistant continues monitoring the customer-service line.
4. Receive a notification when someone begins speaking.
5. Open Call Assistant and tap “Resume” to rejoin the conversation.

DESIGNED FOR LONG CUSTOMER-SERVICE WAITS

Call Assistant lets you step away without ending the customer-service call. While hold monitoring is active, the app disconnects your microphone and releases the call-audio route on your device. The customer-service line remains connected, and speech detection continues in the background.

SPEECH-BASED REPRESENTATIVE ALERTS

Call Assistant uses real-time transcription to detect spoken content on the customer-service line. When speech is detected, the app sends a prominent notification so you can return to the call. Automated menus or recorded prompts may also trigger an alert.

FLEXIBLE CALL CONTROLS

• Make customer-service calls from one simple screen
• Use the keypad to navigate automated phone systems
• Mute or unmute your microphone during a call
• Start hold monitoring whenever you need it
• Resume the call when you are ready to speak
• End the entire call directly from the app

PAY ONLY FOR CONNECTED TIME

New accounts include promotional calling time. Additional prepaid minute packages are available through Google Play. Connected calls are charged by the second, unused reserved time is returned to your balance, and calls that never connect do not consume minutes. Purchased minutes do not expire. Prices shown by Google Play during checkout are authoritative.

PRIVACY AND ACCOUNT CONTROL

Sign in securely using phone-number verification. Call Assistant does not intentionally record calls or store audio recordings. Audio and real-time transcription are processed by the communications and transcription providers needed to operate representative detection. The in-app privacy policy provides complete details.

You can sign out, review the privacy policy, or permanently delete your account and associated data from Settings.

IMPORTANT

Call Assistant is intended for ordinary customer-service calls. It is not an emergency calling service. Notification permission is required for representative alerts, and reliable internet access is required for calling and monitoring.