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About Halo Connect

HALO CONNECT TM helps unlock the perfect outdoor cooking experience without breaking a sweat. Through Wi-Fi and Bluetooth capabilities, you can handle all the heavy lifting with only a finger to manage time, temperature, probes, and much more from the convenience of your phone.
  
Features:
Connect your PRIME Pellet Grill through Bluetooth or Wi-Fi
•  Monitor and change Pellet Grill temperatures, set timers, monitor all probes for internal temperatures, receive alerts and more!
• Shop and view recipes, dealers, FAQs, and contact Customer Service with Website access through the app
Customer Service Info
How Can We Help?
We are here to help you fully immerse yourself in the world of outdoor cooking. We believe your experience doesn’t end with a receipt and a box on your doorstep… that’s just how it begins.
If you have any specific questions, please do not hesitate to contact us by completing this form or calling our customer services team at (833) 572-1688.
 
REGISTER MY HALO
 
Contact Us
Customer Service
Mon – Fri 9am – 5pm EST
Phone: (833) 572-1688
Email: [email protected]
Support
[email protected]
Location
Halo Products, LLC
Elizabethtown, KY

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Frequently Asked Questions(FAQ)

How does HALO CONNECT TM help with outdoor cooking?

HALO CONNECT TM helps unlock the perfect outdoor cooking experience by allowing you to manage time, temperature, probes, and more through Wi-Fi and Bluetooth capabilities from your phone.

What are the features of HALO CONNECT TM?

The features of HALO CONNECT TM include the ability to connect your PRIME Pellet Grill through Bluetooth or Wi-Fi, monitor and change Pellet Grill temperatures, set timers, monitor all probes for internal temperatures, receive alerts, and more. You can also shop and view recipes, dealers, FAQs, and contact customer service through the app.

How can I contact customer service for HALO CONNECT TM?

You can contact customer service for HALO CONNECT TM by completing the form on their website or calling their customer services team at (833) 572-1688.

What are the customer service hours for HALO CONNECT TM?

The customer service hours for HALO CONNECT TM are Monday to Friday, 9am to 5pm EST.

What is the email address for support regarding HALO CONNECT TM?

The email address for support regarding HALO CONNECT TM is [email protected].

Where is Halo Products, LLC located?

Halo Products, LLC is located in Elizabethtown, KY.